8 words to avoid when selling

1. “Exciting
There is no word more boring than the word “exciting.” Claiming that something is “exciting” tells everybody that it’s not. Instead, find something about your offering that actually excites the customer’s interest.

2. “Innovative
Same here. I can’t remember ever hearing Apple claim to be innovative; they just are. That’s true of every company that actually innovates. For them, it’s just normal everyday behaviour. They don’t have to point it out.

3. “Discount
Let’s leave this tired old term back in the world where “But, wait! There’s more!” is state-of-the-art sales patter. Look, your stuff has a price and maybe you’ve got some flexibility. But offering a “discount”? How cheesy.

4. “Guarantee
Everyone in the world who has an ounce of sense knows that a “guarantee” means absolutely nothing. “Guarantee” is just the word that people use when they’re too chicken to use a word that has some real legal muscle, i.e. “warrantee.”

5. “Honestly
When this word comes out of your mouth, it makes everything else you’ve said so far seem like you were probably lying. Same thing goes for starting a sentence with “To tell the truth,…” Pardon? You’ve been BSing up until now?

6. “Collaborate
How did this dreadful word get into the business vocabulary, anyway? Yes, you’ve got to work together with people to get stuff done, but “collaborate”?

7. “Opportunity
This is the classic case of a word that sounds positive but carries a huge load of “it’s all about me.” Calling any sales situation an “opportunity” is telling the customer that you’re all about closing the deal. Just like any other opportunist.

8. “Quota
On what planet does a customer care whether you make your numbers? Selling is all about helping the customer make the best decision…for the customer. When you’re selling, your quota should be the farthest thing from your mind.

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