Over half of line managers are not trained to manage inter-office conflicts

work conflict

The corresponding report also reveals some conflict solution techniques can be counterproductive and “kill the employment relationships”.

Elsewhere in the report, it was stated that “we see discipline and grievance processes as a last resort”. Despite these comments, it appears that there are not enough training opportunities and resources out there to facilitate an honest, transparent workplace.

Commenting is Gemma Harding, Head of Corporate Services at CALLCARE. According to Gemma, providing staff with a way to anonymously report problems will go a long way towards encouraging a ‘speak-up’ culture:

“The problem is that not enough companies are training their team leaders to deal with sensitive, perhaps troubling issues within the workplace. Something that can help is employing a third-party call-handling service to help staff anonymously report any problems.

“The modern workplace is evolving, and having someone impartial to oversee this process is conducive to creating a positive culture within work.”

Additionally, a further study found that more than half of all women polled have experienced some form of sexual harassment, whilst 32 per cent have been subject to unwelcome jokes of a sexual nature.

It is for these kinds of instances that a dedicated support hotline is needed. Without somewhere to report, anonymously or otherwise, such issues are swept under the carpet.

Gemma added that it is not just harassment cases that warrant better support: “CALLCARE look out for lone workers, too. The stresses of solitary working are often underestimated, and without regular support, such workers can experience depression, anxiety and other related troubles.”

Lone workers and the issues that can arise in solitary working environments are frequently overlooked, but they are just the sort of workers that would benefit from a positive and transparent ‘speak-up’ culture.

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