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Latest News:

One in five small firms have already cut staff – and the worst may not be over
ITV dangles £500,000 TV advertising prize for Britain’s fastest-growing smaller firms
Barclays reopens the high street door as digital-only rivals circle
Barclays retreats from small business lending after private credit shocks
Government sets £7.4bn small business spending target to boost local growth and jobs
Big firms face multimillion-pound fines under crackdown on late payments
Government to consult on ECITB and CITB merger into single construction skills body
Spring Statement 2026: Rachel Reeves trims growth forecast as Middle East tensions cloud outlook
Energy bills could hit £2,500 if Iran conflict disrupts global gas supplies
UK shop price inflation slows to 1.1% in February, easing cost of living pressure

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Providing excellent customer service is often essential for a business to succeed. Even with a strong product and competitive pricing, a business can struggle if its customer service doesn’t meet expectations.

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