Procurement

Revealing invisible business costs

In a volatile economy, organisations continue to jeopardise business success by failing to achieve any visibility over purchasing commitment. With almost two thirds of purchases only revealed when the supplier invoice arrives in accounts payable, organisations are failing to control cash flow, understand expenditure against budget and potentially jeopardising important supplier relationships.

John Longworth, Director General of the British Chambers of Commerce during a recent BBC news interview

The five bold moves that will unleash business growth in 2013

Following a year of stagnation, uncertainty, and continuing trade deficits, the British Chambers of Commerce (BCC) has said that it remains confident that business can make Britain dynamic again in 2013 and beyond – but only if the government delivers five changes to radically improve the business environment and deliver the confidence boost needed to kick-start growth.

SOCIAL_MEDIA_BP

Why Innovative Thinking Is The Real Key To Social Media Success

The way we as a society communicate has changed fundamentally in the last decade. The growth of social media and the internet has brought vast opportunities to businesses. In particular it has been a powerful and relatively inexpensive way for SME’s to increase awareness of their products and promote their brands on a global stage. It has also brought huge risks to brand reputation.

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Sorry is no longer the hardest word

At some point in the recent past – was it when the utilities began treating complaints as a benchmark for consumer satisfaction? – the word sorry was entirely cut adrift from meaningful action. It became one of those vague expressions of regret, the emotion you experience when you tread on someone’s toe in a crowded lift, not quite unmeant but not actually meaning anything either.